Mechanical claims – don’t take it apart!

When you tell the equipment owner to disassemble the engine or other mechanical component to determine and report back what is wrong and what it will cost to repair, you have authorized him to destroy all the evidence that could have been used to prove that the equipment failed and this is not a valid claim.  We routinely conduct Root Cause Analysis on engines, transmissions, axles, hydraulic pumps & motors and can attest to the difficulty when the item has been tampered with before we have the opportunity to inspect it.  

We recently handled a claim where the insured claimed vandalism.  After a two hour inspection meeting where it became clear to him that we were sufficiently knowledgeable with his machine and that we doubted the likelihood that his failure was a consequence of vandalism, the insured withdrew his claim.

The subject of the above photo and those below was a 2005 Subaru turbocharged, aftercooled engine.  We don't normally "do cars", but this was a challenge we couldn't resist.  The shop submitted this claim to their garage keepers insurer when this motor croaked shortly after the shop installed a new oil pump and water pump for what they insisted was preventative maintenance.  Nothing about their story added up.  During our investigation we discovered the engine had been overhauled about a year previous to this "loss" and there was no evidence the break-in oil was ever changed. Using fluid analysis, filter cutting and our expertise, we were able to prove that the failure was not sudden.  The claim was denied.  The insured contested the denial.  Our report was subjected to peer review and the engineer agreed with our findings.  The denial was sustained.


 
 
 



How to cut open an engine oil filter and what to look for


Oil Filter Analysis

When a machine overturns while it is running, oil stops circulating very quickly due to the loss of oil pressure. The oil filter becomes a time capsule. Remove the filter from the engine and cut it open. It will reveal the condition of the engine immediately prior to the catastrophe that ensued. Sample the oil inside the filter for lab analysis.

filter element after a major bearing failure

Someone with sinister intent might change the oil to make the damage match their story, but they hardly ever think to change the filter. Someone with sinister intent that is mechanically savvy might change both, but he can't use new oil because he has to make it look used. Sample the oil inside the filter and take a second sample from the sump. See if the results match!

Chicken or Egg?

An engine will normally be disassembled for one of two reasons: when an engine has high hours or miles or when an engine has experienced a failure. When an engine owner experiences a failure, he might make a claim regardless of whether it has been established that a loss occurred. Insurance claims for mechanical damage to engines fall into three major categories: introduction of a contaminant by alleged vandalism, sudden volumetric loss of oil by alleged vandalism, and overturn by physical rollover of the vehicle during operation. The oil filter analysis I discussed above is an important component of failure analysis for all categories, and it is the easiest to accomplish because no engine disassembly is required. Often we need to determine which came first, the failure, or the "loss"?

The most probable causes of major engine failure are overheating, lubrication (lack of or contamination of), abrasive grit, detonation, and mis-assembly. We have worked claims on every category where we were able to prove the claim meritless through failure analysis that showed that the real source of damage was not a covered loss. In the majority of these claims, lack of lubrication or contaminated lubricant is the cause of damage.

Lack of lubrication damage refers to an insufficient film of oil between the crankshaft journal and bearing. Lack of lubrication can be caused by low oil level, wrong oil viscosity and other conditions that degrade engine oil such as the presence of water or anti-freeze, or oil contamination. Examine the bearings and crankshaft for indications of an irregular wear pattern. Polishing of a bearing occurs when the oil film between the bearing and crankshaft journal decreases for an instant. This is a normal condition that can occur during starts, high oil temperatures or extreme loading. Usually, bearing polishing is not serious because the oil film is restored after a very short period of time. Bearings damaged from debris will have either scratches or embedded debris, and in serious cases, can look like a lack of lubrication failure.

The first stage of lack of lubrication failure for a bearing is smearing. A smeared bearing will have some displacement of the lead-tin overlay, usually at the center of the bearing. A smeared bearing progresses very quickly to a scuffed bearing if the oil film is not restored. A scuffed bearing shows additional displacement of material, caused by extreme heat. A seized bearing is the final stage in the progression of damage caused by insufficient oil film.

Familiarize yourself with these images and know what you are looking at when it comes to bearing appearance. Don't buy repairs for engines that suffered a mechanical failure that is not a covered loss, or worse, where no damage occurred. The two images below are normal bearings:

Video

Below is a link to my YouTube Channel with a video of me cutting an oil filter open for analysis.

http://www.youtube.com/user/northeasternclaims?feature=mhum

http://www.youtube.com/watch?v=6v6_GWzMfrY


Tom Fergus
North Eastern Truck & Equipment Claims, Inc.
49 Center Street, PO Box 27
Wolfeboro Falls, NH 03896
603/569-8910 FAX 569-8920


http://heavyequipmentadjuster.com/

http://heavyequipmentsalvage.net/

Why do so many log skidders burn?


*you can click these photos to enlarge them (web page only)*

We see lots of burned log skidders.

The fire nearly always originates in the engine compartment, and the damages is so severe it is impossible to determine the cause.

Last week we had the opportunity to survey a skidder for a claim which necessitated viewing the bottom of the oil pan. Scroll to the bottom of this page to see what we found...

































































We removed the skid plate under the engine compartment....

What's this? Loaded with oil soaked wood chips and saw dust...

Clean much?

On thin ice?

Do you need this mess cleaned up?

click any photo to enlarge it

NETEC has the contacts, knowledge, and expertise to save you money on claims...and get them done fast!




Heavy Equipment - Truck/Trailer
Agricultural - Forestry



NY MA VT NH ME
New York Massachusetts Vermont New Hampshire Maine

WHICH ONE WOULD YOU HIRE ?








The cheapest attorney doesn't appeal to you, does it? So why hire the cheapest adjuster/appraiser?

If you hadn't used the cheapest appraiser, you might not have needed an attorney.

American Loggers

For some fun mud season action, check out Discovery Channel's new series, American Loggers, featuring the Pelletier Bros. logging the North Maine Woods. Click Here

Click here for the show's home page on Discovery Channel.

Click here to get acquainted with logging machines.

To test your logging knowledge, click here.